Terms & Conditions

Designer Wedding Stationery

Items in the Designer Range are priced individually. Select your chosen design and give your preferred colourway (where there is a choice), providing, by post or link, if possible/necessary, a swatch or sample of any item(s) you are trying to match. A sample (i.e. Invitation) from two different ranges may be ordered free of charge, with P&P payable. Where you might have requested more than one colour-way, an alternative swatch in each colourway will be provided with your sample. Further samples may be purchased (enter 1 in quantity) at the actual cost of the individual item, plus P&P.

If you are ordering from the Designer Portfolio that you may have seen at a Wedding Fayre or Free Consultation, rather than the online shop, then you will need to email with your requirements.

Samples

Please order samples via the Contacts page. Samples will be posted by normal 1st Class post. Should you request any other class of postage, it will be charged accordingly, a table of postal charges can be emailed. Please allow up to 14 days for delivery after placing your samples order, although they would typically be dispatched within 2 working days after ordering

Your Stationery Order

To place an order, it is recommended to allow a minimum of 14 weeks before your delivery date (which should be a minimum of 8 -6 weeks before your Wedding date) for a complete set3 (see notes) of stationery to be produced, as all items on-line and in the Designer Portfolio, are made to order. Any order placed within 8 weeks of the due delivery date will incur an additional cost of £45 to cover a short-notice levy and express orders of any raw materials not already in stock.

Once you have placed an order for your Wedding Stationery, you will then be provided with one finished proof of each of the stationery items ordered. Please be 100% certain that the wording and font style are exactly as requested and required before final confirmation of your order, as this will not be able to

be altered later, without incurring further costs. Please also consider reduced time constraints in this, which could incur even more additional costs.

No work will be carried out until appropriate payments have been received and the Terms and Conditions are accepted.

Bespoke Wedding Stationery

Ideas

After first contact you will be entitled to a free* initial, no-obligation consultation. This will last for approximately 1 – 2 hours. During this time, you will be shown samples of cardstock, colour schemes, inspirational photos, etc. You will be encouraged to suggest your own ideas, and your proposed theme and/or colour scheme. Together we will come up with some tentative ideas. Any future consultation will be charged at £25 per hour or part thereof, unless instigated by TOPIKKI.

For samples to be produced from these ideas, a fixed, non-refundable Set-up and Sampling Charge1 of £45 will be payable. You should allow enough time (up to 3 weeks) for the design work to be carried out

Samples

You will receive samples based on the ideas that evolve from your consultation and your actual requirements. Each sample will be given a code and a price. You should be able to make your style choice from these samples but you will be entitled to up two alterations/deviations from this, included within the Set-up & Sampling Charge, which may result in 1 or 2 more designs being produced; more than two2 may incur further costs. These will be discussed fully with you.

When producing samples, it will be evident as to whether any extra items will need to be custom made. (i.e. Rubber stamps, cutting files, etc., which will be likely to incur extra charges) If this is the case, you will be notified at the time and given an estimate. You will need to agree its purchase in writing. Custom supplies may not be able to be obtained if ordering less than 12 weeks before your delivery date, please check.

Your Stationery Order

After receipt of your samples, a minimum of 14 weeks before your delivery date is required (this should be a minimum of 8 – 6 weeks before your wedding day so 22 weeks approx.) for orders for a complete set3 (see notes) of stationery, and favours. Consultations booked and orders placed within 10 weeks of the delivery date will incur an additional cost of £45 to cover express orders of any raw materials not already in stock and a short-notice levy.

When you place an order for your Wedding Stationery, a final price for your Stationery order will be confirmed and 50% of the final total cost will be payable as a deposit.

You will then be provided with one finished proof sample of each of the stationery items ordered. You will have approximately 1 week before any further work commences, (and you will be notified before final production commences) providing the opportunity to request any minor changes (i.e. change shade/width of ribbon, move embellishment down/up, etc.) You may request that the order be held for longer (time permitting, but no longer than 3 weeks) and a specified period may be agreed. Any post-order requirements (i.e. Extra invitations) will be charged at full price (i.e. no quantity discount, plus any supplier’s postage costs, as applicable; again, you will be notified of what these might be).

Exclusively yours

If you choose the bespoke option, the design of your stationery will remain exclusively yours for one year from the date of your wedding. That means that it will not be used or shown (even privately) until your 1st wedding anniversary.

No work will be carried out until appropriate payments have been received and the Terms and Conditions are accepted.

DIY Wedding Stationery

A free* consultation is offered for DIY Wedding Stationery, just as it is for Bespoke. At first contact we will have discussed ideas of the style(s) and colour(s) you are considering (don’t worry if you don’t have any ideas at this stage, you will by the end of your consultation). I will bring along card samples and embellishments to ‘play’ with and together we will come up with some rough designs. You will need to copy these rough designs at the time of the consultation as the originals will be kept on file in case I need to refer to them in consultation with you at a later date.

Samples

After the consultation you will then pay a deposit of approximately 50% of your total estimated cost (calculated on your approximate numbers/style of card) of your materials. Once you have chosen your final design I will then order sample quantities of card and embellishments with which to produce your working samples. Once I am in receipt of your materials we will book your Start-up Workshop.

Your Start-up Workshop

Book your Workshop via the website/email address It will last approx. 2 hours. At the workshop, we will each then make up 1 sample of your chosen design, together at the same time. This way I can see the way you work and if necessary point out some easier methods or tips to give your stationery a more professional finish. I will then oversee you making a sample on your own. Once you feel confident to go ahead, I will take the sample I made with you, and work out the exact quantity of materials you will need and the cost, for all of the stationery you are intending to make (Order of Service/Day, Evening, Place cards, Menus, Table names/numbers, Favours, etc. There is a list available to prompt you, this can be emailed on request or given at your consultation.) Please remember, ordering all your raw materials in one go, is more cost effective than buying in smaller quantities.

The balance of the total cost will be payable before these items can be ordered. It is important to note that 10% extra materials will be added to allow for errors. If you prefer not to order the extra 10%, please let me know; but please be advised, that to make additional purchases later will end up costing you substantially more.

As soon as the goods arrive you will be notified, a mutually convenient delivery/posting time will then be agreed.

During your ‘production run’, if you have any questions please text or email.

Until final payments have been received, any materials remain the property of TOPIKKI

NB: Certain items of equipment are available for hire to help you with the production of your Wedding Stationery. Some items will require a holding deposit of up to £50 per item, which will be fully refundable on return of the items in the same condition in which they were hired. A hire form will be completed and signed and separate T&Cs will be applied and accepted. Please contact for details via the contacts page on the website.

Changing from DIY to Bespoke

Should you, after your sampling, or at any time during your production run, feel out of your depth, please contact me and I will do my best to help you complete your stationery. It will depend on how much of your production remains and my availability at the time. Terms will be discussed and agreed at the time. Typically, this would be between £1.50 and £4.50 per item, but is dependent on several factors; not least, how far you have progressed. Your design would generally have been agreed, in which case, the Set-up and Sampling Fee of the bespoke option, at this stage, may be waived.

No work will be carried out until appropriate payments have been received and the Terms and Conditions

are accepted See end for all T&Cs

Notes

*See Mileage Charges below

1Set-up and Sampling: This charge covers searches; purchase and delivery of samples; sample making costs.

2more than two: This is a discretionary amount as it will depend on the nature and number of the changes.

3A complete set comprises approximately: 50 Invitations, 30 Evening Invitations, 40 Orders of Service and 80 place cards.

All Stationery

Topikki supplies finished Wedding and Special Occasion Stationery to the retail customer, but can also supply raw materials for DIY, either in kit form or by way of a DIY Workshop. Also, B2B stationery is available on request and via discussion and consultation.

All orders for other Special Occasions Stationery considered, please email for details, supplying as much relevant information as possible, at time of contact.

Thank you for choosing TOPIKKI

Delivery/Payment

Designer Wedding Stationery

All stationery can be delivered by hand* at a mutually agreed date/time or by post; posted items will be sent by ‘Signed For’ Delivery only (or Special Delivery, in the case of late or larger orders) and relevant postal charges will apply.

Postal Charges

Postage & Packaging

2nd Class small or Large letter ‘Signed For’ used for samples

Large Letter/Parcel from 100g to 2kg ‘Signed For’ used for samples/order deliveries up to: 100g; 250g; 750g; 1kg;

Large Letter/Parcel from 100g to 2kg ‘Special Delivery used for late order deliveries up to: 100g; 250g; 750g; 1kg;

You will be notified by your preferred choice of text, phone or e-mail, of the time of posting and expected delivery time.

Once an order had been placed via the shop, work will be carried out immediately, please remember to return an accepted copy (signed manually or digitally) of these Terms and Conditions. No work will be carried out on emailed orders, until payment has been received and these Terms and Conditions are accepted, below.

Bespoke Wedding Stationery

All Bespoke stationery will be delivered, locally, by hand*(see notes) free of charge, at a mutually agreed date/time. Any due payment must be made in advance; details will be sent with your Invoice.

Stationery to all other areas can be delivered by hand*(see notes) or by post; posted items will be sent by ‘Signed For’ Delivery only (or Special Delivery, in the case of urgent or large orders) and relevant postal charges will apply. The balance, plus the postage (total delivery costs will be advised), is required before posting. Once payment has been received and cleared, your stationery will be posted. You will then be notified via your preferred choice of text, phone or e-mail, of the time of posting and expected delivery date/time.

DIY Wedding Stationery

The sampling items you have ordered for your DIY Stationery will be delivered by hand*(see notes). The remainder of the materials for you to complete your DIY production, will be delivered by hand* (see notes) or by post after the agreed balance (See DIY T&Cs above) has been paid

Notes

*See Mileage Charges below

1Set-up and Sampling: This charge covers searches; purchase and delivery of samples; sample making costs.

2more than two: This is a discretionary amount as it will depend on the nature and number of the changes.

3A complete set comprises approximately: 50 Invitations, 30 Evening Invitations, 40 Orders of Service and 80 place cards.

Deliveries – general

All final deliveries are subject to their own specific Conditions; please refer to the relevant T&Cs for your Order-type(above) .

All postal deliveries will be via ‘Signed For’ Delivery or Special Delivery, see respective T&Cs

Every order is different, as even the Designer items are made to order. From the shop, dispatch would typically be between 10 and 28 days, but you will be informed if this might be different and a valid reason given. Dispatch of Bespoke items will be notified during regular correspondence.

Returns

All returns of any sort will need a Return approval code which must be clearly visible on the outer packaging. See end of this section

TOPIKKI prides itself on the standard and quality of its work, so it would be hoped that you would not want to return any items. In the unlikely event that you receive any item with a manufacturers fault or items damaged in the post, we will replace them free of charge.

The client must notify Topikki at Topikki@blueyonder.co.uk of any such state, within 48 hours of receipt. You will be given a RETURN APPROVAL CODE. The item(s) should be returned with the original packaging, enclosing your Name, Address and Order No./date, and posted within 4 days of the written notification. The RETURN APPROVAL CODE should be clearly visible on the outer packaging. Please include any envelopes and additional pieces that belong to an item set (e.g. card inserts in a wallet, etc.) even if they appear not to have been damaged. Failure to include these ‘extras’ may result in further delay/decline of refund/replacements.

Please return to: TOPIKKI The Studio, 5, South Dene, BS9 2BW and obtain a Proof of Postage receipt; email a copy of the receipt, with the cost, date and amount CLEARLY VISIBLE. You will be refunded on receipt of the goods. Your replacement will also be sent within 10 working days of receipt of the damaged goods. Typically depending on quantities, dispatch will be within 48hours of receipt of said damaged goods at the TOPIKKI studio.

We cannot accept the return of bespoke or personalised items, specially cut card or any items for which you have had a change of heart or for individual opinion (samples should be requested prior to any final decision for purchase). No pre-cut card can be returned; over-buys of full-size sheets of card (e.g. A4) and embellishments may be considered for a partial (up to 75%) buy-back price, if it is a product usually held as stock. Once a buy-back has been confirmed, a Return Approval Code will be sent. This would probably only apply to DIY stationery orders. Special order card is unlikely to be bought back but may still be considered for a partial buy-back price (up to 45%), as each individual case will be judged on several factors. In these cases, the client will pay the postage. Agreed monies will be refunded on safe and undamaged receipt of the goods. It is recommended that you obtain a Proof of Postage receipt, or that it be sent ‘Signed For’.

No return of any ordered stationery or other items will be accepted without a Return approval code which must be clearly visible on the outer packaging. This will be given to you via email or text when you contact with details of your requested return.

Booking/Ordering

Consultations

Consultations should be booked via email or via the on-line contact page. You should have the following information available before booking via email, wherever possible:

A preferred date, with 2nd and 3rd choices

A preferred Time: Morning (between 9.00am – 12.30pm)

Afternoon (between 1.00pm – 4.00pm)

Evening (between 5.30pm and 8.30pm)

These times are a guide only; I am happy to accommodate unsociable hours.

Orders

Orders may be placed by phone or email, (if by phone please confirm with an email or postal mail) as well as on the website.

Please confirm that you have read, understood and agree to these Terms and Conditions by signing in the box at the end of these Terms & Conditions (just before Postal Charges section)

Mileage Charges

Consultations/Delivery

All Consultations are carried out Free of Charge. However, mileage will be chargeable for distances over 20 miles from Bristol City Centre (The Bear-pit Roundabout) according to www.theaa.com/route-planner

DISTANCE CONSULTATION DELIVERY MILEAGE COSTS

– RETURN

Within 20mile radius Free Free Free

21 – 35-mile radius Free £00.45 per mile 90p – £13.50

36 – 50-mile radius Free £00.45 per mile £14.40 – £27.00

Example distances

FROM BRISTOL

CONSULTATION

DELIVERY/ CONSULTATION MILEAGE

DISTANCE  One-way

TOTAL MILEAGE- Return

to Bath

Free

Free

13.5 miles

Free

Free

to Chippenham

Free

45p per mile

27.5 miles

27.5miles (7.5 miles chargeable)

15miles x 45p/mile = £6.75

to Marlborough

Free

45p per mile

48.0 miles

48 miles (28 miles chargeable

56 miles x 45p/mile

= £25.20

DISTANCE DIY WORKSHOP WhatsApp Video Call

Within 20mile radius £25 £ 10.00

20 – 35 mile radius £25 + mileage £ 10.00

35 – 50 mile radius £25 + mileage £ 10.00

All mileage charges are based on a radius of Bristol City Centre (From the Bear-pit Roundabout, bottom of M32) according to the www.theaa.com/route-planner

Anything over these distances is negotiable, please contact (Create link) to discuss.

All mileage charges must be paid prior to journey being made. Should there be need to cancel through urgent or unforeseen circumstances due to such as Motorway closure, rail disruption, accident or Act of God, the Consultation, Delivery or Workshop will be rescheduled at a mutually convenient date.

Other than above, both Parties will be expected to give at least 24 hours cancellation notice by phone and followed up in writing by email.

Failure to give due notification on the part of Topikki will result in monies being refunded and the Consultation, Delivery or Workshop rescheduled and undertaken Free of Charge. Failure to give due notification on the part of the client will result in any monies already paid, being forfeited and the Consultation, Delivery or Workshop rescheduled and re-charged in full.

Postal Charges

Flat rate of £4.45 up to 1Kg. You will be notified via your preferred method of contact, if your order weighs over 1kg